- Brand : HP
- Product name : 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
- Product code : UQ891E
- Category : Warranty & Support Extensions ✚
- Data-sheet quality : created/standardized by Icecat
- Product views : 51511
- Info modified on : 25 May 2024 13:50:46
- Product Brochure/Datasheet (0.4 MB)
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Bullet Points HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
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- - Remote problem diagnosis and support
- - 4-hour onsite response
- - Replacement parts and materials included
- - Firmware updates for selected products
- - Escalation management
- - Access to electronic support information and services
- - Service available 13 hours a day - 7 days a week
- - Retail point-of-sale solution coverage
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Long product name HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
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5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
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HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
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When operate on an extended schedule, 7 days a week, you can't wait for your Point of Sales Solution to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service includes support coverage for up to 6 attached peripherals, and is available 13 hours per day during extended local business hours, 7 days a week, including HP holidays.
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Short summary description HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
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HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support, 5 year(s)
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Long summary description HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
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HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support. Number of years: 5 year(s), Response time: 4 h
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Get back to work quicklyEnjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).
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Troubleshoot remotelyHP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
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Get fast onsite serviceFor hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on the POS solution hardware to return them to operating condition.
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Keep your POS systems up and runningFor HP Retail Point-of-Sale (POS) systems, this service covers the base unit as well as attached HP-branded peripherals.
| Features | |
|---|---|
| Response time | 4 h |
| Number of years | 5 year(s) |
| Supplier features | |
|---|---|
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Supplier features | |
|---|---|
| Coverage details | 7 days a week - 13 hours |
| Duration | 5 years |
| Response time | 4 hour response |
| Service method | Onsite repair |
| Care Pack type | Electronic |
| Coverage period | 60 month(s) |
| Warranty type | S |
| Country | Distributor |
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2 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
[1] By default HP will deliver HP Care Pack support services in the country where purchased. For further information on HP Care Pack support coverage for hardware products in a different geographic location, please check the Care Pack Terms and Conditions for your respective country and the datasheets for your specific Care Pack. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.